At Rachael’s Maids, we offer a 15 day return policy, which means you have 15 days after receiving your item to request a return. We offer a full refund on all items except custom made items. Custom orders cannot be refunded
To be eligible for a return, your item (s) must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Capes must not be washed, free of pet hair and debris, pin marks and not altered. Items not returned in original condition will be denied a refund
To start a return, you can contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once approved for a return, use your preferred track-able and insured shipment method. Keep a record of your shipment.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method.. Please remember it can take anywhere from 5-7 business days for your financial institution to process the refund.